A simplification, but something not too far from reality. Nonetheless, just the sheer scale of the number of executives vs. associates explains a lot of the GAP. The question is: are the 4 % enough and the ones that make the difference (go back to our Pareto friend). Additionally, this is why you have senior and middle management and associates to take care of the other 80% to 90% of the problems (linked with autonomy, ownership and responsibility). Organizations that have this set-up properly defined are the ones who excel.
- Pedro
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